Return Policy
Returns
Khadi Care offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request for a product within 5-7 days of its delivery.
Khadi Care does not accept returns if the product packaging has been tampered with, or opened or if the products have been used. If, however, the packaging is still intact and in the same condition as it was when the customer received the product, the customer may contact us for a return.
Note: Returns can be done only if the Customer has received a Defective / Damaged / Wrong Product; they need to send an Unboxing video and product photo to khadicare0@gmail.com
To return any items you can either contact us by phone at +91 9999420909 or by sending an email to khadicare0@gmail.com
Replacement
Replacement can be done under two circumstances:
In case the customer has received a damaged/defective/wrong product
To replace any items, please inform us at our Customer Care Number at +91 9999420909 or by email at khadicare0@gmail.com
Once the shipment gets delivered to the customer & they ask for a replacement for unwanted, uninterested, or wrongly placed products, in these cases we will not proceed with the replacements
Shipping Charges
In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be beard from our end. Note: The package will be picked up within 2-4 business days from the customer’s end.
After the pickup, we can re-dispatch the product (it will take 5-6 business days for delivery) or can make the refund only
Refunds
Once the return is received and inspected, our team will contact the customer to notify you that we have received the returned item. We will also notify a customer about the approval or rejection of the refund.
Note: Refund will only be done in case the customer has received a Damaged/Defective/Wrong Product, Refund will be processed through the same mode within 10 working days, Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us
Period of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund:
Paid Through Debit / Credit Card or Net Banking – Customer will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected to the account/card/wallet in 4-10 working days.
Paid through COD – The Refund will be made through NEFT directly to the customer’s bank account. For that customer need to provide their bank details which include the following information:
Name of Account Holder
Bank Name
Bank Account Number
Branch
IFSC Code
Contact Number
Late or missing refunds
If you haven’t received a refund within 7-10 working days after a confirmation call from our end, please inform our Customer Care Number at +91 9999420909 or khadicare0@gmail.com
Cancellations
Please note that you can cancel your order within 12 hours of placing your order or before it’s dispatched from our end, whichever is earlier.
Note: once the order has been dispatched, it cannot be cancelled under any circumstances & also customer cannot claim the refund
Khadi Care shall cancel your order under the following circumstances:
Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer does not want to wait for the product to be back in stock, then it will be canceled after taking prior approval from the customer.
No confirmation or any communication from the customer for COD orders: Once any customer places an order through COD payment mode, the customer will get a confirmation call from our end, if the customer rejects/fails to attend the confirmation call, then the order will be automatically canceled from our end without any prior information to the customer.
Note: once the order is canceled, the customer will get a cancellation E-mail stating the reason behind the cancellation from our end.
Area not serviceable: Khadi Care will cancel the order if the customer’s shipping address is not serviceable by any of our courier partners.
Any other Reason: Khadi Care shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.
If the customer has refused or cancelled two or more previous orders the next order will be canceled automatically. It’s a compulsion to place one order in prepaid mode.
